Xura Enterprise: Bringing next-generation click to video, voice and instant chat to apps and web services for premium customer engagement in the financial services sector
Power secure customer connections with Xura’s Financial Services suite – mobile messaging, multi-factor authentication and rich communications
Get first access to new report by Disruptive Analysis: Enriching Financial Services with WebRTC Communications Features
WAKEFIELD, Mass., 27th October 2015 - Xura, Inc. (NASDAQ: MESG): According to Juniper Research there will be one billion mobile banking customers by 2017, with 40% of users accessing their accounts via apps on their mobile phone and yet still call and visit their branches. With more apps, services and devices to connect and communicate with than ever before, enhancing the customer journey has never been more critical for banks and financial institutions as they embrace the digital transformation, where increased convenience and a differentiated experience builds long-lasting loyalty and retention. To support banks and financial businesses in their drive to create an omni-channel experience and boost the way they interact with customers , Xura, Inc, a leading provider of digital communications services for enterprises, today announces how it can create a richer path to customer communication, with the launch of its suite of financial services solutions.
Xura’s comprehensive financial services suite of solutions enables intelligent, secure and personalized two-way dialogue across any device, website and app, all while saving significant time and money. Xura’s global SMS network, for example, provides seamless, security-optimized routing with superior quality and a decade’s operational experience to banking customers, ranging from simple authentication transactions, to instant delivery of time-sensitive information, which can be rapidly deployed with the highest level of security (ISAE 3402 certified), and privacy compliance.
In addition, the forge SDK by Xura, which is based on WebRTC technology, enables real-time, next generation customer interactions, including VoIP calling, video chat, instant messaging, encrypted file- and screen- sharing, presence and recording, all at the touch of a button. With user context at the core of the offering, when a customer clicks to communicate with their bank or financial services provider via an app or website, their call can firstly be routed to personnel in the customer branch who may know the customer or diverted to a bank’s agent in a call center. When a session comes through, the customer is already authenticated and the agent can access the customer’s transaction history so they can resolve issues by pulling relevant contextual information from the user’s mobile app or web screen preventing users to repeat information. Bringing the most appropriate agent and contextual information translates to a faster call resolution and personalized service; in other words, substantial cost savings and improved customer experience.
Eric Bilange, EVP Enterprise at Xura, commented: “Xura has a deep and extensive history in enabling secure and scalable communications services, such as SMS, MMS, Voicemail and IP messaging, to mobile operators globally. Our digital communications product portfolio, innovation, expertise and operational excellence, which has been built over the last 20 years, perfectly complements the financial services sector as it moves to real-time, contextual omni-channel services.
“Today consumers want a service from their banks that replicates the messaging experience and the familiarity they have become used to with over-the-top services such as WhatsApp. With Xura, retail banks and financial services companies can easily add rich communication features into apps and websites with the added element of the human dimension, providing immediate, authenticated interaction with appropriate bank personnel without having to visit a branch, for example. We are already rolling this out in some parts of the world, and our solutions not only help financial services organisations differentiate themselves, but they will experience clear results with communication efficiency and customer satisfaction, as well as offering the customer peace of mind that their enquiry is getting the direct attention it deserves. All messages (chat, video, voice and file) can be delivered safely with the flexibility of our architecture, and we can enable options like SMS fall-back, as well as other endless possibilities to streamline communications by integrating our forge SDK with mobile banking services,” continued Bilange.
Partnering with industry renowned WebRTC expert, Dean Bubley, Xura has commissioned a whitepaper through Dean’s independent analyst house, Disruptive Analysis, outlining some of the use-cases and opportunities for WebRTC in the finance sector, including the role of PaaS (Platform as a Service) offers.
Dean Bubley, lead analyst at Disruptive Analysis, said: “Banking, insurance and related sectors have been at the forefront of commercial WebRTC adoption already, and this trend looks to broaden and deepen further. This reflects a general high level of investment in mobile and digital applications across the finance industry, and a perpetually-evolving role of human communications in many functions, as the industry’s products and processes change. While self-service and messaging/notification channels will continue to evolve, so too will voice and video – and WebRTC is probably the single most important innovation to allow that to occur and it will be the vendors in this space that will drive this.” To access the Disruptive Analysis report, please click here.
Xura’s innovation roadmap continues to push what’s possible across multiple devices, providing the best possible customer communication experience, while always considering the regulatory requirements. To find out more about Xura and its financial services suite, visit Xura experts at Money 2020, stand 1457, where the team will be on hand to present live banking demos showcasing rich communications in action. To set up a meeting with Xura please email: firstname.lastname@example.org. Alternatively, visit http://www.xura.finance to request a meeting or demo.
About Xura, Inc.
Xura, Inc (NASDAQ: MESG) offers a portfolio of digital services solutions that enable global communications across a variety of mobile devices and platforms. We help communication service providers (CSPs) and enterprises navigate and monetize the digital ecosystem to create innovative, new experiences through our cloud-based offerings. Our solutions touch more than three billion people through 350+ service providers and enterprises in 140+ countries. You can find us at Xura.com.
# # #
This press release includes “forward-looking statements.” Forward-looking statements include statements of plans and objectives for future operations, statements of future economic performance, and statements of assumptions relating thereto. In some cases, forward-looking statements can be identified by the use of terminology such as “may,” “expects,” “plans,” “anticipates,” “estimates,” “believes,” “potential,” “projects,” “forecasts,” “intends,” or the negative thereof or other comparable terminology. By their very nature, forward-looking statements involve known and unknown risks, uncertainties and other important factors that could cause actual results, performance and the timing of events to differ materially from those anticipated, expressed or implied by the forward-looking statements in this press release. These risks and uncertainties discussed above, as well as others, are discussed in greater detail in our filings with the SEC. The documents and reports we file with the SEC are available through us, or our website, www.Xura.com, or through the SEC's Electronic Data Gathering, Analysis, and Retrieval system (EDGAR) at www.sec.gov.