Acision Wins Best in Show at WebRTC Conference
We are pleased to announce that Acision has been presented with the “Best in Show” Award for our mobile customer service demo during TMCNet’s WebRTC Conference & Expo IV, which took place last week.
During the event, Acision were one of 26 companies who took part in the highly anticipated “Getting Real with WebRTC Demo Event”, which featured a series of live presentations by companies looking to showcase the latest WebRTC technology and applications, to be in the running to win one of the 10 event awards.
Performed live to an audience of 500+, the demo scenario showcased how retailers could integrate their call centre web interface with our Acision Engage app storefront – all built on our WebRTC SDK, announced last week
. In this scenario, the customer can click directly through to a call centre agent from their device app, and have a live video chat to troubleshoot an issue or get a question answered. All the while, the agent can see the customer’s full browsing and purchasing history within a CRM interface, providing insight to address questions and recognise upsell opportunities. This integration enables the customer care experience to become quicker, sleeker, simpler, more engaging, and more personal.
Matt Cockett, head of our Enterprise team, stated: “This acknowledgement alone proves we have something truly credible to take to market and demonstrates that the wider industry recognises this. This award, alongside the exposure we received at the event, has put Acision at the forefront of webRTC technology and I am proud of what we have achieved in such a short amount of time, given other players have been in this space for far longer.”
This wasn’t the only time Acision were recognised at the event – during the opening night ceremony of the conference, Acision’s Peter Dunkley, Technical Director, and John Parr, Engineering Director were jointly honoured with the Pioneer Award for leading innovation in WebRTC. A fantastic achievement which set the tone of our participation for the duration of the event.